Help and Frequently Asked Questions

Hello. Yes, the whole lid is removable which allows to you dunk the watering can in and fill. Thank you.

Please see the third image on this page which has dimensions specific to the 50l rain barrel when using with its stand. For the 50l rain barrel we include a metal tap (as shown in this image) when it is purchased with a stand. You can also connect a hose to the end of the tap. The standard plastic tap has a clearance of 26cm when it is used on its stand.

Sorry we do not currently sell a brass tap along with the water butt, but you can buy these from any on-line shop to fit our water butts.

Hello, if you would like to add a down pipe directly into the lid, the hole would need to be added by the customer. Due to customers requiring different locations for connection, there are no holes in the barrel for the down pipe. The lid is plastic and around 4 to 5mm in thickness. I hope this helps. Thank you

Hello, the blocks are sold as singles. Thank you.

Hello, if you ordered 1 jump block one end of the pole would sit on the floor. If you order 2 jump blocks both ends of the pole would be raised making a jump. Thank you

Hello. There are no holes pre-drilled in the top of the water butts to fit an over flow pipe, this offers the flexibility to add the hole where required. Depending on the divertor used, will depend on the size of the hole; for example the Gutter Mate would be 25mm. You could drill a secondary hole in the barrel for connecting a second water butt, or simply add a t-piece connector in the pipe from the diverter to the barrel which allows fitment of a second water butt without drilling a second hole. Thank you.

We are open Monday to Friday 9:00am until 5:30pm

You can e-mail us here or call the team on 01604 678 434

We aim to ship all products on the same day of the order being placed and advise your item will be with you in 3-5 business day's.

Yes, it's very easy to deal with Outdoor Outlet on a trade basis. There are terms and conditions like minimum order amounts, but please contact us here to find out more

At Outdoor Outlet we offer a range of payment options from Credit/Debit Card, PayPal and Bank Transfers. 

Yes this will not a problem, please call first on 01604 678 434 so we can make sure the items are in stock. Our address is:

Outdoor Outlet, Unit D Spinney View, Stonecircle Road, Round Spinney, Northampton, NN3 8RF.

We aim to give one or two years warranty on goods, but we try our best to get any issue solved even after this date. If you look at the item you are interested in and go to more info, you will find the duration of warranty.

Click on the product you would like to buy and you should see an estimated time of arrival. If you want to double check the date please email us here and we will keep you updated.

Pneumatic wheels are inflated by air and are perfect for using on uneven ground as they have a 'bounce' to them due to the air inside.

Puncture-Proof wheels are made from a hard rubber so these cannot be punctured or go flat.

Yes, we do have some condictions to this so please follow the link here to find out more.

Hi, They are wood effect brown. You might be able to see better with this picture in particular lifestyle picture of water butt

For more information on our returns policy please follow this link.

To receive special offers and promo codes please sign up to our newsletter here. We also have a sale area on the website which would be worth visiting to see if your product is here.

Yes, we will send your order to any country in the world. We have an experienced and efficient dedicated export department that have handled deliveries to pretty much every where! Please note that if delivery is outside Europe (or more precisely the EEC) please ensure you have checked what your local taxes/duty will be. These will be your responsibility and are outside our control.

If delivery costs are not shown, then we will quote for delivery costs once your order is placed. No payment is taken and the order will not proceed unless you approve the order and its delivery costs.

Yes. If you have logged into the site and selected your country correctly, you will see prices excluding VAT.
If you are new customer or have not logged in yet, then VAT will be removed once you do. If you have not logged in and want to know the price without VAT then divide the price by 1.2.
Note some items in the UK/EU do not have VAT to start with (i.e. childrens clothing, books etc).
Note VAT is due for countries within the EU please see HMRC for more information.
If you are taking goods overseas we can supply the relevant paperwork to obtain your VAT refund at most ports and airports (this is handled by www.premiertaxfree.com)

For new export customers this is entirely at the risk of the store taking the credit card, there is no guarantee of payment. We take credit card security very seriously and this is the recommended policy of Visa and Mastercard.